24/7 Emergency Service for Blockages, Pipe Bursts, & Flooding

An emergency is when the function of your sewage system is disrupted and there is a risk of damage to your property. In particular, call us immediately in the following situations:

• When drains in the kitchen or bathroom are clogged and the water rises.
• If the basement, underground parking or other rooms are flooded.
• If there are massive drainage problems with grease traps or cesspools.

However, our professionals on the phone will not only help you with an initial assessment of the situation: We will check whether an intervention is really necessary or whether the problem may even be solved with telephone instructions — this saves you time and unnecessary costs.

Our emergency service is always there for you when you need it. We work 365 days a year, around the clock — i.e. 24/7 — in the federal states of Vienna, Lower Austria and Burgenland. So don't hesitate to call us at night, on weekends or on public holidays in case of an acute emergency.

With us, you will end up directly on the phone with one of our experts, who will already assess the situation. Based on this discussion, one of our technicians will be sent to you immediately if required. On site, our technician finally analyses the situation, discusses how to proceed and then fixes the problem.

In the event of an emergency, an exact cost estimate in advance is often not possible, as the effort depends on numerous factors (e.g. extent and type of constipation). However, our principle is absolute transparency: Our technicians will inform you on site about every step and the costs incurred will be calculated fairly and comprehensibly. In most cases, insurance covers the costs anyway. To make things easier for you, we generally do not require a down payment or cash payment.

Acute emergencies such as pipe and sewer blockages are often covered by your building insurance. We recommend that you check the exact conditions of your policy. In order to make the process as easy as possible for you, in many cases we offer direct billing with your insurance or property management company. This means that you do not incur any direct costs and we will take care of the processing.

A backlog is often signalled by clear warning signs. Be alert immediately if there is a gurgling in several drains at the same time, unpleasant odors coming out of the drain or if the water in the toilet rises unusually high after flushing. These are signs of a blockage in the main line that requires immediate action to prevent a transition.

In an emergency, an emergency sewer service will first identify the exact problem in order to find the cause of a blockage or flooding. This is followed by professional cleaning and removal of the problem. Depending on the situation, proven methods such as high-pressure flushing or electromechanical cleaning are used for this purpose. If necessary, suction work is also carried out, for example to remove water and sludge from cellars after heavy rain. Finally, complete documentation is prepared for the settlement with your insurance company.