Services
Whether it's a clogged drain in the kitchen, a blocked toilet, a flooded basement/underground car park or a backlog after heavy rain: An emergency always requires quick and reliable help. That is exactly what our emergency team is there for. We are at 365 days a year, around the clock per private households, companies and public institutions into Vienna, Lower Austria and the Burgenland in action.
Using the latest equipment, our experts repair any acute pipe or sewer blockage quickly and professionally.
You can reach us by phone at any time of day or night: +43 50 481 41 41
Here you will find answers to the most common questions regarding pipe cleaning and sewer emergency service.
An emergency is when the function of your sewage system is disrupted and there is a risk of damage to your property. In particular, call us immediately in the following situations:
However, our professionals on the phone will not only help you with an initial assessment of the situation: We will check whether an intervention is really necessary or whether the problem may even be solved with telephone instructions — this saves you time and unnecessary costs.
Our emergency service is always there for you when you need it. We work 365 days a year, around the clock — i.e. 24/7 — in the federal states of Vienna, Lower Austria and Burgenland. So don't hesitate to call us at night, on weekends or on public holidays in case of an acute emergency.
With us, you will end up directly on the phone with one of our experts, who will already assess the situation. Based on this discussion, one of our technicians will be sent to you immediately if required. On site, our technician finally analyses the situation, discusses how to proceed and then fixes the problem.
In the event of an emergency, an exact cost estimate in advance is often not possible, as the effort depends on numerous factors (e.g. extent and type of constipation). However, our principle is absolute transparency: Our technicians will inform you on site about every step and the costs incurred will be calculated fairly and comprehensibly. In most cases, insurance covers the costs anyway. To make things easier for you, we generally do not require a down payment or cash payment.
Acute emergencies such as pipe and sewer blockages are often covered by your building insurance. We recommend that you check the exact conditions of your policy. In order to make the process as easy as possible for you, in many cases we offer direct billing with your insurance or property management company. This means that you do not incur any direct costs and we will take care of the processing.
A backlog is often signalled by clear warning signs. Be alert immediately if there is a gurgling in several drains at the same time, unpleasant odors coming out of the drain or if the water in the toilet rises unusually high after flushing. These are signs of a blockage in the main line that requires immediate action to prevent a transition.
In an emergency, an emergency sewer service will first identify the exact problem in order to find the cause of a blockage or flooding. This is followed by professional cleaning and removal of the problem. Depending on the situation, proven methods such as high-pressure flushing or electromechanical cleaning are used for this purpose. If necessary, suction work is also carried out, for example to remove water and sludge from cellars after heavy rain. Finally, complete documentation is prepared for the settlement with your insurance company.
Our emergency service is available for you 24/7. Right over the phone, our professionals check whether an on-site deployment is truly necessary or if we can help you with simple instructions.
We rely on state-of-the-art high-tech equipment for precise, efficient, and material-friendly cleaning.
Our team combines proven craftsmanship with a deep technological understanding and finds the best solution for every problem.
Through certifications and ongoing advanced training, we guarantee you service and solutions according to the latest technical standards.
We discuss the solution and the costs with you before we start the work. With us, there are no nasty surprises. Furthermore, we fundamentally do not require cash payment in an emergency.
With professional maintenance and upkeep concepts, we actively protect your pipe and drainage system and help to reduce costs and effort in the long term.
Our service doesn't end with the repair. We are happy to support you after the job with the entire process of filing claims with your property management and/or insurance company.
Increasing heavy rainfall events challenge every sewer system. As pioneers, we offer you a certified backflow prevention as a comprehensive concept: It includes the sealing of the entire system as well as regular inspection and maintenance.
From pipe cleaning and Cured-In-Place Pipe (CIPP) sewer rehabilitation to leak detection, pressure testing, CCTV inspection, backflow prevention, new sewer construction, and high-performance vacuuming work: We are your experts for everything related to sewer technology.
We consciously commit to environmental protection. Whether through our growing e-fleet, electricity from our own PV system, or modern water recycling wherever possible: We work sustainably and conserve resources.
In order to ensure that pipes are free quickly and efficiently in an emergency, our technicians rely on proven and powerful processes. Depending on the type of blockage, the appropriate technology is used.
Electromechanical cleaning is often the first choice for stubborn, solid blockages in pipes with a smaller diameter. A spiral driven by a machine mechanically cuts the line free from the inside and thus removes even massive encrustations in order to quickly restore drainage.
High-pressure Jetting is our immediate measure for acute blockages caused by loose materials such as grease, sludge or hygiene products. With extremely high water pressure, we powerfully rinse the pipe to ensure full flow again immediately.
In the event of acute flooding in basements, underground car parks or shafts, our high-performance suction trucks are deployed. With enormous suction power, we remove water, sludge and solids quickly and cleanly to keep the damage to you as low as possible.
Wir bieten unser gesamtes Leistungsspektrum flächendeckend für Privathaushalte, Hausverwaltungen und Gewerbebetriebe in Wien, Niederösterreich und dem Burgenland an. Für größere Einsätze und geplante Projekte sind wir zudem überregional im Einsatz.
In allen 23 Wiener Gemeindebezirken sorgen wir schnell und zuverlässig für freie Rohre. DerKanal ist Ihr Fachbetrieb für die professionelle Rohr- und Kanalreinigung sowie die schnelle Abflussreinigung – egal ob in der Donaustadt, in Favoriten oder Floridsdorf. Von unserem Hauptstandort in 1230 Wien-Liesing aus steuern wir jeden Einsatz im gesamten Stadtgebiet direkt an.
In ganz Wien, Niederösterreich und dem Burgenland steht Ihnen unser gesamtes Leistungsportfolio uneingeschränkt zur Verfügung. DerKanal ist Ihr verlässlicher Fachbetrieb für professionelle Rohrreinigung, grabenlose Kanalsanierung, Abscheider-Reinigung und Dichtheitsprüfung. Egal ob in St. Pölten, Wiener Neustadt, Baden, Mödling, Klosterneuburg, Eisenstadt, Neusiedl am See oder Oberwart – wir führen alle Services direkt vor Ort aus.
Bei umfassenden und geplanten Projekten – wie Inliner-Sanierungen, Spezialfräsarbeiten, Rückstauschutz – dehnen wir unseren Radius aus und betreuen Sie in der Steiermark (z.B. Graz, Leoben, Kapfenberg), Oberösterreich (z.B. Linz, Wels, Steyr), Kärnten (z.B. Klagenfurt, Villach, Wolfsberg) und Salzburg.